The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Summary

OCID:: ocds-kuma6s-116849
Published by:: Natural Resources Wales
Authority ID:: AA0110
Publication date:: 07 October 2022
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

Natural Resources Wales wish to engage a supplier to develop and deliver bespoke training to equip customer facing colleagues with skills and tools to deliver excellent customer service across a breadth of customer facing roles. Suppliers are invited to quote for part or all elements of design and delivery of a programme of learning. Please see ITT for more detail

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Natural Resources Wales
Postal Address: Ty Cambria House, 29 Newport Road,
Town: Cardiff	Postal Code: CF24 0TP	Country: UK
For the attention of: Louise Windsor	Telephone: +44 3000653000
E-Mail:	Fax:
Internet Address (URL): http://naturalresourceswales.gov.uk

2 Contract Details

2.1 Title

Customer Service Excellence ‘Tone of Voice’ training

2.2 Description of the contract

Please see ITT for more detail

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	80500000		Training services
	80510000		Specialist training services
	80511000		Staff training services
	80532000		Management training services
	80570000		Personal development training services
	80580000		Provision of language courses

b) Delivery Location/Area

	Code		Location
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Estimated Total Value

3 Procedure

3.1 Type of Procedure

Single stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Eliesha Training
Postal Address: 21B Sophia House, 28 Cathedral Road ,
Town: Cardiff	Postal Code: CF119LJ	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL): www.eliesha.com

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

91991

5.2 Date of Contract Award

07-03-2022

5.3 Number of tenders received

5.4 Other Information

(WA Ref:125286)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

07-10-2022

SF 53

Coding

Commodity categories

ID	Title	Parent category
80532000	Management training services	Vocational training services
80570000	Personal development training services	Training services
80580000	Provision of language courses	Training services
80510000	Specialist training services	Training services
80511000	Staff training services	Specialist training services
80500000	Training services	Education and training services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
JAN384619: Customer Service Excellence ‘Tone of Voice’ training Publication date: 10 January 2022 Deadline date: 01 February 2022 00:00 Notice type: Contract Notice Authority name: Natural Resources Wales
OCT413991: Customer Service Excellence ‘Tone of Voice’ training Publication date: 07 October 2022 Notice type: Contract Award Notice Authority name: Natural Resources Wales

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Customer Service Excellence ‘Tone of Voice’ training

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: