Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Notice

BSS23001 - Out of Hours Call Handling Service Framework

  • First published: 09 October 2023
  • Last modified: 09 October 2023
  • Version: N/A
  • This file may not be fully accessible.

  •  

Information icon
You are viewing an expired notice.

Contents

Summary

OCID:
ocds-kuma6s-135048
Published by:
Barcud Shared Services
Authority ID:
AA82071
Publication date:
09 October 2023
Deadline date:
26 October 2023
Notice type:
Contract Notice
Has documents:
Yes
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an ‘Open Procedure’ in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales. Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers. Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded. Further information on the framework requirements may be found within the associated tender specification & framework agreement.

Full notice text

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Barcud Shared Services

2 Alexandra Gate Ffordd Pengam,

Cardiff

CF24 2SA

UK

Procurement

+44 7557344854



https://www.sell2wales.gov.wales
https://www.sell2wales.gov.wales

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

BSS23001 - Out of Hours Call Handling Service Framework

2.2

Description of the goods or services required

This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an ‘Open Procedure’ in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales.

Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers.

Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded.

Further information on the framework requirements may be found within the associated tender specification & framework agreement.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=135048.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

79512000 Call centre
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1024 Powys

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

Time-limit for receipt of completed tenders
    26-10-2023  Time  12:00

Estimated award date
 03-11-2023

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

Barcud Shared Services was originally established in 2012 by four large scale voluntary transfer (LSVT) housing associations. Due to the organisation's success, Barcud Shared Services Limited (BSS) was incorporated in September 2019 as a not-for-profit company with five Members: Bron Afon Community Housing, Merthyr Valleys Homes, Tai Tarian & Valleys to Coast Housing with Cynon Taf, joining in 2022. Barcud Shared Services also has a subsidiary company - Astari Limited - which was established to provide services to non-Member organisation’s both in the sector and beyond, focusing on those with a social purpose.

As a group we work with a range of social purpose organisations including:

• Aelwyd Housing

• Barcud Housing Group

• Bron Afon Community Housing

• Cadwyn Housing Association

• Caredig

• Care & Repair Powys

• Cwm Taf Care & Repair

• Cynon Taf

• First Choice Housing Association

• Local Partnerships

• Merthyr Tydfil Housing Association

• Merthyr Valleys Homes

• Newydd Group

• Pembrokeshire Coast National Park Authority

• Rhondda Housing Association

• SHAL

• Smart Money Cymru

• Tai Tarian

• Trivallis

• The Care Society

• United Welsh

• Valleys to Coast

(WA Ref:135048)

Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:

Community benefits are to be evaluated as a proportion of the award criteria of this framework.

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

BSS23001 - ITT
Tender Pack

5.3

Publication date of this notice

 09-10-2023

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
09 October 2023
Deadline date:
26 October 2023 00:00
Notice type:
Contract Notice
Authority name:
Barcud Shared Services
Publication date:
16 January 2024
Notice type:
Contract Award Notice
Authority name:
Barcud Shared Services

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
12/10/2023 17:21
ADDED FILE: BS23001 - Clarifications 1.0
Clarifications dated 12/10/2023
18/10/2023 15:57
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 18/10/2023
18/10/2023 15:58
ADDED FILE: BS23001 - OOH Operating Procedures & BCP
Ref BS23001 - Clarifications
20/10/2023 09:54
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 20/10/2023
26/10/2023 10:09
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 26/10/2023

Correction made to clarification 6

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

zip
zip1.60 MB
This file may not be accessible.
zip
zip398.90 KB
This file may not be accessible.
docx
docx409.16 KB
This file may not be accessible.
docx
docx580.00 KB
This file may not be accessible.

Replaced documents


0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.