Summary
- OCID:
- ocds-kuma6s-135048
- Published by:
- Barcud Shared Services
- Authority ID:
- AA82071
- Publication date:
- 09 October 2023
- Deadline date:
- 26 October 2023
- Notice type:
- Contract Notice
- Has documents:
- Yes
- Has SPD:
- No
- Has Carbon Reduction Plan:
- No
Abstract
This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an ‘Open Procedure’ in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales.
Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers.
Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded.
Further information on the framework requirements may be found within the associated tender specification & framework agreement.
Full notice text
CONTRACT NOTICE – NATIONAL
|
| SERVICES |
1 Authority Details
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1.1
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Authority Name and Address
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|
Barcud Shared Services |
2 Alexandra Gate Ffordd Pengam, |
Cardiff |
CF24 2SA |
UK |
Procurement |
+44 7557344854 |
|
|
https://www.sell2wales.gov.wales https://www.sell2wales.gov.wales |
|
1.2
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Address from which documentation may be obtained
As in 1.1
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1.3
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Completed documents must be returned to:
As in 1.1
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2 Contract Details
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2.1
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Title
BSS23001 - Out of Hours Call Handling Service Framework
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2.2
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Description of the goods or services required
This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an ‘Open Procedure’ in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales.
Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers.
Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded.
Further information on the framework requirements may be found within the associated tender specification & framework agreement.
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=135048.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
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2.3
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Notice Coding and Classification
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|
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|
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79512000 |
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Call centre |
|
|
|
|
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1012 |
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Gwynedd |
|
1013 |
|
Conwy and Denbighshire |
|
1014 |
|
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
1018 |
|
Swansea |
|
1021 |
|
Monmouthshire and Newport |
|
1022 |
|
Cardiff and Vale of Glamorgan |
|
1024 |
|
Powys |
|
2.4
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Total quantity or scope of tender
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3 Conditions for Participation
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3.1
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Minimum standards and qualification required
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4 Administrative Information
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4.1
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Type of Procedure
Single stage
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4.2
|
Reference number attributed to the notice by the contracting authority
N/a
|
4.3
|
Time LimitsTime-limit for receipt of completed tenders
26-10-2023
Time 12:00
Estimated award date 03-11-2023 |
4.5
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Language or languages in which tenders or requests to participate can be drawn upEN
|
4.6
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Tender Submission Postbox
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at
https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx |
5 Other Information
|
5.1
|
Additional Information
Barcud Shared Services was originally established in 2012 by four large scale voluntary transfer (LSVT) housing associations. Due to the organisation's success, Barcud Shared Services Limited (BSS) was incorporated in September 2019 as a not-for-profit company with five Members: Bron Afon Community Housing, Merthyr Valleys Homes, Tai Tarian & Valleys to Coast Housing with Cynon Taf, joining in 2022. Barcud Shared Services also has a subsidiary company - Astari Limited - which was established to provide services to non-Member organisation’s both in the sector and beyond, focusing on those with a social purpose.
As a group we work with a range of social purpose organisations including:
• Aelwyd Housing
• Barcud Housing Group
• Bron Afon Community Housing
• Cadwyn Housing Association
• Caredig
• Care & Repair Powys
• Cwm Taf Care & Repair
• Cynon Taf
• First Choice Housing Association
• Local Partnerships
• Merthyr Tydfil Housing Association
• Merthyr Valleys Homes
• Newydd Group
• Pembrokeshire Coast National Park Authority
• Rhondda Housing Association
• SHAL
• Smart Money Cymru
• Tai Tarian
• Trivallis
• The Care Society
• United Welsh
• Valleys to Coast
(WA Ref:135048)
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
Community benefits are to be evaluated as a proportion of the award criteria of this framework.
The buyer considers that this contract is suitable for consortia bidding.
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5.2
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Additional Documentation
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|
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5.3
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Publication date of this notice 09-10-2023 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 79512000 |
Call centre |
Telephone-answering services |
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1022 |
Cardiff and Vale of Glamorgan |
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
| 1013 |
Conwy and Denbighshire |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
| 1012 |
Gwynedd |
| 1021 |
Monmouthshire and Newport |
| 1024 |
Powys |
| 1014 |
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
| 1018 |
Swansea |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
Document family
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Notice details
|
- Publication date:
- 09 October 2023
- Deadline date:
- 26 October 2023 00:00
- Notice type:
- Contract Notice
- Authority name:
- Barcud Shared Services
|
- Publication date:
- 16 January 2024
- Notice type:
- Contract Award Notice
- Authority name:
- Barcud Shared Services
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
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Date
|
Details
|
| 12/10/2023 17:21 |
ADDED FILE: BS23001 - Clarifications 1.0
Clarifications dated 12/10/2023
|
| 18/10/2023 15:57 |
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 18/10/2023
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| 18/10/2023 15:58 |
ADDED FILE: BS23001 - OOH Operating Procedures & BCP
Ref BS23001 - Clarifications
|
| 20/10/2023 09:54 |
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 20/10/2023
|
| 26/10/2023 10:09 |
REPLACED FILE: BS23001 - Clarifications
Clarifications dated: 26/10/2023
Correction made to clarification 6
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Postbox
The awarding buyer has indicated that it will accept electronic responses to
this notice via the Tender Submission Postbox facility.
Submit your tender response electronically in a secure environment.
To create an electronic response please click the "Add to my interest list" button at the top of the page.
For more information on the Postbox Facility please refer to the user guide:
Additional documents
The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.
Current documents
zip1.60 MB
This file may not be accessible.
zip398.90 KB
This file may not be accessible.
docx409.16 KB
This file may not be accessible.
docx580.00 KB
This file may not be accessible.
Replaced documents