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Summary

OCID:: ocds-kuma6s-123711
Published by:: Social Care Wales
Authority ID:: AA0289
Publication date:: 13 October 2023
Deadline date:: -
Notice type:: 03 Contract Award Notice - Incomplete Procedure
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - coach and support the team to develop skills in meaningful engagement with community members - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience) CPV: 73000000, 73110000, 73000000, 73220000, 73200000, 79315000, 79998000, 80000000, 80400000.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Social Care Wales

South Gate House, Wood Street

Cardiff

CF10 1EW

Telephone: +44 3003033444

E-mail: procurement@socialcare.wales

NUTS: UKL

Internet address(es)

Main address: http://www.socialcare.wales

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0289

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

Other: Welsh Government Sponsored Body

I.5) Main activity

Social protection

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Building and embedding our community management approach

II.1.2) Main CPV code

73000000

II.1.3) Type of contract

Services

II.1.4) Short description

We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will:

- support us to conduct user research to develop the purpose and scope of additional communities

- provide coaching and mentoring to develop our community managers and the communities we establish

- provide us with insight and analysis of running a community, and ongoing resource and skills requirements

- coach and support the team to develop skills in meaningful engagement with community members

- provide regular overviews and analysis of metrics and emergent themes

- develop impact/success measures for the community

- develop guidance for maintaining thriving communities

- support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care.

Project deliverables include:

- a range of established communities, each with a clear purpose

- a team of community managers equipped with the skills to establish, maintain and grow communities

- a directory of assets including:

>playbook on maintaining thriving digital communities

>guidance on metrics analysis

>sprint review slide decks (outlining the journey, completed work, risks and mitigations)

>sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team)

>tools for content flow and tracking

>guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

73110000

73000000

73220000

73200000

79315000

79998000

80000000

80400000

II.2.3) Place of performance

NUTS code:

UKL

Main site or place of performance:

We envisage majority of activity to be carried out virtually

II.2.4) Description of the procurement

Who the users are and what they need to do:

We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care.

As someone working in social care, I want to be part of communities that help me:

- find research and share examples of good evidence enriched practice

- find and share new and promising ways of working

- find and share data, and approaches to using data

- think creatively about how to best support people

- collaborate with other practitioners, researchers and people supporting innovation.

As someone leading in social care, I want to be part of communities that help me:

- find and share evidence and new ways of working that can inform the planning, organising and commissioning of services

- network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation

- develop a learning culture that nurtures leadership and learning at all levels.

As someone researching social care, I want to be part of communities that help me:

- share emergent themes and findings

- collaborate with others to inform future activity, ensuring it’s relevant, applicable, practice informed and giving it greater impact.

As someone working in Social Care Wales, I want to:

- support communities to find, share and collaborate around social care research, data and innovation

- understand the priorities and specific needs of communities so I can tailor support effectively.

II.2.5) Award criteria

Quality criterion: Quality of written proposal and interview / Weighting: 75

Price / Weighting: 25

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2022/S 000-021335

Section V: Award of contract

Contract No: N/a

A contract/lot is awarded: No

V.1 Information on non-award

The contract/lot is not awarded

No tenders or requests to participate were received or all were rejected

Section VI: Complementary information

VI.3) Additional information

(WA Ref:135559)

VI.4) Procedures for review

VI.4.1) Review body

High Court

Royal Courts of Justice, The Strand

London

WC2A 2LL

Telephone: +44 2079477501

VI.5) Date of dispatch of this notice

13/10/2023

Coding

Commodity categories

ID	Title	Parent category
80400000	Adult and other education services	Education and training services
79998000	Coaching services	Miscellaneous business-related services
73220000	Development consultancy services	Research and development consultancy services
80000000	Education and training services	Education
73200000	Research and development consultancy services	Research and development services and related consultancy services
73000000	Research and development services and related consultancy services	Research and Development
73110000	Research services	Research and experimental development services
79315000	Social research services	Market research services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
AUG406873: Building and embedding our community management approach Publication date: 03 August 2022 Deadline date: 12 October 2023 00:00 Notice type: 02 Contract Notice Authority name: Social Care Wales
OCT453489: Building and embedding our community management approach Publication date: 13 October 2023 Notice type: 03 Contract Award Notice - Incomplete Procedure Authority name: Social Care Wales

About the buyer

Main contact:: procurement@socialcare.wales
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.