Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Social Care Wales
South Gate House, Wood Street
Cardiff
CF10 1EW
UK
Telephone: +44 3003033444
E-mail: procurement@socialcare.wales
NUTS: UKL
Internet address(es)
Main address: http://www.socialcare.wales
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0289
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: Welsh Government Sponsored Body
I.5) Main activity
Social protection
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Building and embedding our community management approach
II.1.2) Main CPV code
73000000
II.1.3) Type of contract
Services
II.1.4) Short description
in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice.
We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will:
- support us to conduct user research to develop the purpose and scope of additional communities
- provide coaching and mentoring to develop our community managers and the communities we establish
- coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won’t be community managers but will contribute to running communities and embedding the approach across the organisation)
- provide us with insight and analysis of running a community, and ongoing resource and skills requirements
- provide regular overviews and analysis of metrics and emergent themes
- develop impact/success measures for the community
- develop guidance for maintaining thriving communities
- support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care.
Project deliverables include:
- a range of established communities, each with a clear purpose
- a team of community managers equipped with the skills to establish, maintain and grow communities
- a directory of assets including:
>playbook on maintaining thriving digital communities
>guidance on metrics analysis
>sprint review slide decks (outlining the journey, completed work, risks and mitigations)
>sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team)
>tools for content flow and tracking
>guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
185 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
73110000
73000000
73220000
73200000
79315000
79998000
80000000
80400000
II.2.3) Place of performance
NUTS code:
UKL
Main site or place of performance:
We envisage majority of activity to be carried out virtually
II.2.4) Description of the procurement
Who the users are and what they need to do:
We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care.
As someone working in social care, I want to be part of communities that help me:
- find research and share examples of good evidence enriched practice
- find and share new and promising ways of working
- find and share data, and approaches to using data
- think creatively about how to best support people
- collaborate with other practitioners, researchers and people supporting innovation.
As someone leading in social care, I want to be part of communities that help me:
- find and share evidence and new ways of working that can inform the planning, organising and commissioning of services
- network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation
- develop a learning culture that nurtures leadership and learning at all levels.
As someone researching social care, I want to be part of communities that help me:
- share emergent themes and findings
- collaborate with others to inform future activity, ensuring it’s relevant, applicable, practice informed and giving it greater impact.
As someone working in Social Care Wales, I want to:
- support communities to find, share and collaborate around social care research, data and innovation
- understand the priorities and specific needs of communities so I can tailor support effectively.
II.2.5) Award criteria
Quality criterion: Quality of written proposal and interview
/ Weighting: 75
Price
/ Weighting:
25
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-025506
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/12/2022
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Basis Ltd
Tintagel House, 92 Albert Embankment
London
SE17TY
UK
Telephone: +44 2032392407
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 180 810.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(WA Ref:135560)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
13/10/2023