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Summary

OCID:: ocds-kuma6s-157464
Published by:: Older People's Commissioner for Wales
Authority ID:: AA0865
Publication date:: 28 October 2025
Deadline date:: 01 December 2025
Notice type:: Contract Notice
Has documents:: Yes
Has SPD:: Yes
Has Carbon Reduction Plan:: No

Abstract

The Commissioner is seeking to appoint an IT Managed Service Provider (MSP) to ensure that the organisation’s IT services and infrastructure are effectively managed and maintained in accordance with business requirements. In order to compete to tender for this contract: • the criteria within the tender document must be fully met • the MSP must hold the following accreditations: Cyber Essentials; Cyber Essentials Plus; IASME Level 1 and 2 (or equivalent ISO 27001) • the MSP must be able to demonstrate significant expertise in Microsoft Business Premium In addition, the MSP must provide the following services on a well-defined and agreed Service Level Agreement and evidence the ability to fully meet the criteria in the tender submission: • Help Desk, Remote and On-site Support Services • Infrastructure Support Services • Microsoft Licences • Backup and Disaster Recovery • IT Security

Full notice text

CONTRACT NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Older People's Commissioner for Wales
Postal Address: Cambrian Buildings, Mount Stuart Square,
Town: Cardiff Bay	Postal Code: CF10 5FL	Country: UK
For the attention of: Kelly Davies	Telephone: +44 3442640670
E-Mail:	Fax:
Internet Address (URL): https://www.olderpeople.wales Electronic access to information: https://www.sell2wales.gov.wales Electronic submission of tenders and requests to participate: https://www.sell2wales.gov.wales

1.2 Address from which documentation may be obtained

Official Name: Older People's Commissioner for Wales
Postal Address:
Town:	Postal Code:	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL):

1.3 Completed documents must be returned to:

Official Name: Older People's Commissioner for Wales
Postal Address:
Town:	Postal Code:	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL):

2 Contract Details

2.1 Title

ICT Managed Services Support

2.2 Description of the goods or services required

In order to compete to tender for this contract:

• the criteria within the tender document must be fully met

• the MSP must hold the following accreditations: Cyber Essentials; Cyber Essentials Plus; IASME Level 1 and 2 (or equivalent ISO 27001)

• the MSP must be able to demonstrate significant expertise in Microsoft Business Premium

In addition, the MSP must provide the following services on a well-defined and agreed Service Level Agreement and evidence the ability to fully meet the criteria in the tender submission:

• Help Desk, Remote and On-site Support Services

• Infrastructure Support Services

• Microsoft Licences

• Backup and Disaster Recovery

• IT Security

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=157464.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	72000000		IT services: consulting, software development, Internet and support

b) Delivery Location/Area

	Code		Location
	1022		Cardiff and Vale of Glamorgan

2.4 Total quantity or scope of tender

3 Conditions for Participation

3.1 Minimum standards and qualification required

As detailed in the tender document

4 Administrative Information

4.1 Type of Procedure

Single stage

4.2 Reference number attributed to the notice by the contracting authority

N/a

4.3 Time Limits

Time-limit for receipt of completed tenders
28-11-2025 Time 16:00

Estimated award date
05-01-2026

4.5 Language or languages in which tenders or requests to participate can be drawn up

EN CY

4.6 Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Other Information

5.1 Additional Information

(WA Ref:157464)

Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.sell2wales.gov.wales/ESPD/ESPD_Download.aspx?id=157464

5.2 Additional Documentation

The following additional documents relating to this notice are available from the site:

ICT Tender FINAL

ICT Tender FINAL (CYM)

Pricing Schedule

Pricing Schedule (CYM)

OPC Services TCs (short form) May 2023

CYM - OPC Services TCs (short form)

IT Schedule FINAL

cy_IT Schedule FINAL

5.3 Publication date of this notice

28-10-2025

SF 51a

Coding

Commodity categories

ID	Title	Parent category
72000000	IT services: consulting, software development, Internet and support	Computer and Related Services

Delivery locations

ID	Description
1022	Cardiff and Vale of Glamorgan

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
OCT556649: ICT Managed Services Support Publication date: 28 October 2025 Deadline date: 01 December 2025 00:00 Notice type: Contract Notice Authority name: Older People's Commissioner for Wales
JAN575272: ICT Managed Services Support Publication date: 06 January 2026 Notice type: Contract Award Notice Authority name: Older People's Commissioner for Wales

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
27/11/2025 16:33	ADDED FILE: SPD SPD
27/11/2025 16:37	Notice date(s) changed The Deadline date was changed from 28/11/2025 16:00 to 01/12/2025 09:30. As there is an issue with the SPD on Sell2Wales, the extension may allow the issue to be rectified
27/11/2025 16:44	Update on submission of tender Due to issues with the SPD and the portal, this is how you can send your proposal via email
27/11/2025 16:46	How to submit tender not through portal Sell2Wales have informed us that you may be experiencing technical difficulties with the SPD portal, and are therefore unable to upload and submit a response. Sell2Wales is looking to rectify this. We have extended the deadline to Monday 1 December at 9:30am to give time for the fix. However, in this instance, we will accept submissions outside the portal. We have uploaded a word version of the SPD that can be completed. If you wish to submit your proposal outside of the portal, you are able to email office@olderpeople.wales If you require any further clarification, you can contact us on office@olderpeople.wales
27/11/2025 16:47	ADDED FILE: How to submit tender not through portal How to submit not through portal

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Postbox – for Buyers and Suppliers

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.