Wales Hate Support Centre

Procurement reference

C107/2026/2027

Procurement description

The Welsh Government is seeking to procure a new hate crime support and advocacy service from 1 April 2027, replacing the current Wales Hate Support Centre contract that has been funded since April 2022. Although criminal justice is reserved to the UK Government, the Welsh Government is responsible for a range of devolved public services that interact with the justice system and therefore has a key role in supporting victims of hate crime.There is a strong and sustained need for the service. Hate crime recorded by Welsh police has more than tripled since 2011-12, rising from 1,809 to 5,929 incidents, and the latest statistics show a 5% increase in hate crime across Wales in 2024-25, compared with a 2% increase across England and Wales overall.

Hate crime can have significant and long-lasting effects on victims, including fear, anxiety, trauma, isolation, and loss of confidence. The impact also extends to families, carers, friends, and wider communities, potentially damaging community cohesion and increasing tensions. The contract will be delivered during a period of significant legislative change, including the introduction of the Crime and Policing Act 2026, which will strengthen and expand hate crime protections. It will also support the Welsh Government's commitment to improve hate crime reporting and victim support, ensuring incidents are addressed effectively and victims receive appropriate support.

The Client intends to award a 4-year contract to deliver the Wales Hate Support Centre to provide free and accessible support and advocacy to victims of hate crime across Wales. The contract must also deliver a programme of training and engagement with a focus on raising awareness of hate crime and hate prevention. The contract includes an option of a 4 year extension. A budget range of £1.66m - £1.83m excluding VAT is available for the purposes of this contract and over the initial 4 year contract period. If invoked, The Client will make a further budget of £1.66m - £1.83m excluding VAT for the 4 year extension period.

Main category

Services

Delivery regions

• UK - United Kingdom

Total value (estimated, excluding VAT)

3660000.00 GBP to 3660000.00GBP

Contract dates (estimated)

01 April 2027, 00:00AM to 31 March 2031, 23:59PM

Extension end date (if all the extensions are used): 31 March 2035

Llywodraeth Cymru / Welsh Government

Procedure type

Open procedure

Is the total value above threshold?

Above threshold

Trade agreements

Government Procurement Agreement (GPA)

CPV classifications

• 85320000 - Social services
• 98000000 - Other community, social and personal services
• 85000000 - Health and social work services
• 79500000 - Office-support services

Delivery regions

• UK - United Kingdom

Lot value (estimated)

3660000.00 GBP Excluding VAT

4392000.00 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2027, 00:00AM

Contract end date (estimated)

31 March 2031, 23:59PM

Extension end date (estimated)

31 March 2035, 23:59PM

Can the contract be extended?

Yes

Description of extensions

The Contract can only be extended in accordance with Condition 3 (Commencement and Duration) of the Welsh Government’s Standard Conditions of Contract for Services.

Any extension shall be at the sole discretion of the Client and will be subject to:

a. satisfactory Contractor performance;

b. the continued availability of funding and approved budget;

c. an ongoing policy and operational need for the Services; and

d. all necessary internal, financial and governance approvals.

Any extension, or variation to these dates Any variation to these dates must be agreed in writing by the Client and the successful Bidder in accordance with the Welsh Government’s Standard Conditions of Contract for Services.

Participation

Award criteria

Tender submission deadline

23 November 2026, 14:00PM

Enquiry deadline

16 November 2026, 14:00PM

Date of award of contract

11 January 2027, 23:59PM

Submission address and any special instructions

E-Tender Information:https://etenderwales.bravosolution.co.uk- The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation.- Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing the Registration.- The User who performs the Registration becomes the Super User for the Organisation.- On registering on the Platform the Super User will select a Username and will receive a password.- The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page.- In order to log-in to the Platform please enter your Username and Password.- Note: If you forget your Password then visit the homepage and click “Forgot your password?”- Registration should only be performed once for each Organisation.- If you think that someone in your Organisation may have already registered on this Platform then you must not register again.- Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.- Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation).- Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk to gain access to the Platform.- Tenders must be uploaded to the BravoSolution portal by 2pmHow To Find The ITT:- Once logged in you must click on ‘ITT’s Open to all Suppliers’- The e-tender references for this contract are: project_64483, itt_127901- Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page.- You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ area.- Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do not contact the named person at the top of this notice.

May tenders be submitted electronically?

Yes

Languages that may be used for submission

• English
• Welsh