Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Social Care Wales
South Gate House, Wood Street
Cardiff
CF10 1EW
UK
Telephone: +44 3003033444
E-mail: procurement@socialcare.wales
NUTS: UKL
Internet address(es)
Main address: http://www.socialcare.wales
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0289
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.sell2wales.gov.wales
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.sell2wales.gov.wales
I.4) Type of the contracting authority
Other: Welsh Government Sponsored Body
I.5) Main activity
Social protection
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Building and embedding our community management approach
II.1.2) Main CPV code
73000000
II.1.3) Type of contract
Services
II.1.4) Short description
in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice.
We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will:
- support us to conduct user research to develop the purpose and scope of additional communities
- provide coaching and mentoring to develop our community managers and the communities we establish
- provide us with insight and analysis of running a community, and ongoing resource and skills requirements
- coach and support the team to develop skills in meaningful engagement with community members
- provide regular overviews and analysis of metrics and emergent themes
- develop impact/success measures for the community
- develop guidance for maintaining thriving communities
- support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care.
Project deliverables include:
- a range of established communities, each with a clear purpose
- a team of community managers equipped with the skills to establish, maintain and grow communities
- a directory of assets including:
>playbook on maintaining thriving digital communities
>guidance on metrics analysis
>sprint review slide decks (outlining the journey, completed work, risks and mitigations)
>sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team)
>tools for content flow and tracking
>guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)
II.1.5) Estimated total value
Value excluding VAT:
185 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
73110000
73000000
73220000
73200000
79315000
79998000
80000000
80400000
II.2.3) Place of performance
NUTS code:
UKL
Main site or place of performance:
We envisage majority of activity to be carried out virtually
II.2.4) Description of the procurement
Who the users are and what they need to do:
We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care.
As someone working in social care, I want to be part of communities that help me:
- find research and share examples of good evidence enriched practice
- find and share new and promising ways of working
- find and share data, and approaches to using data
- think creatively about how to best support people
- collaborate with other practitioners, researchers and people supporting innovation.
As someone leading in social care, I want to be part of communities that help me:
- find and share evidence and new ways of working that can inform the planning, organising and commissioning of services
- network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation
- develop a learning culture that nurtures leadership and learning at all levels.
As someone researching social care, I want to be part of communities that help me:
- share emergent themes and findings
- collaborate with others to inform future activity, ensuring it’s relevant, applicable, practice informed and giving it greater impact.
As someone working in Social Care Wales, I want to:
- support communities to find, share and collaborate around social care research, data and innovation
- understand the priorities and specific needs of communities so I can tailor support effectively.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality of written proposal and interview
/ Weighting: 75
Price
/ Weighting:
25
II.2.6) Estimated value
Value excluding VAT:
185 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 6
This contract is subject to renewal: Yes
Description of renewals:
The initial contract will run until 31 March 2023 with the option to extend for an additional two years to a maximum expiry date of 31 March 2025. A break clause will be inserted at the end of each year (31 March 2023 and 31 March 2024) which Social Care Wales reserves the right to not enact.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
02/09/2022
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
CY
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 2 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
02/09/2022
Local time: 12:00
Place:
Remote/electronic opening of Sell2Wales postbox.
Information about authorised persons and opening procedure:
The Sell2Wales postbox will be opened by Social Care Wales's Procurement Manager.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=123711.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(WA Ref:123711)
The buyer considers that this contract is suitable for consortia.
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
03/08/2022