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Summary

OCID:: ocds-kuma6s-116849
Published by:: Natural Resources Wales
Authority ID:: AA0110
Publication date:: 10 January 2022
Deadline date:: 01 February 2022
Notice type:: Contract Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

Natural Resources Wales wish to engage a supplier to develop and deliver bespoke training to equip customer facing colleagues with skills and tools to deliver excellent customer service across a breadth of customer facing roles. Suppliers are invited to quote for part or all elements of design and delivery of a programme of learning. Please see ITT for more detail

Full notice text

CONTRACT NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Natural Resources Wales
Postal Address: Ty Cambria House, 29 Newport Road,
Town: Cardiff	Postal Code: CF24 0TP	Country: UK
For the attention of: Louise Windsor	Telephone: +44 3000653000
E-Mail:	Fax:
Internet Address (URL): http://naturalresourceswales.gov.uk Electronic access to information: https://etenderwales.bravosolution.co.uk/home.html Electronic submission of tenders and requests to participate: https://etenderwales.bravosolution.co.uk/home.html

1.2 Address from which documentation may be obtained

As in 1.1

1.3 Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1 Title

Customer Service Excellence ‘Tone of Voice’ training

2.2 Description of the goods or services required

Please see ITT for more detail

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116849

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	80500000		Training services
	80510000		Specialist training services
	80511000		Staff training services
	80532000		Management training services
	80570000		Personal development training services
	80580000		Provision of language courses

b) Delivery Location/Area

	Code		Location
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Total quantity or scope of tender

3 Conditions for Participation

3.1 Minimum standards and qualification required

4 Administrative Information

4.1 Type of Procedure

Single stage

4.2 Reference number attributed to the notice by the contracting authority

91991

4.3 Time Limits

Time-limit for receipt of completed tenders
01-02-2022 Time 15:00

Estimated award date
21-02-2022

4.5 Language or languages in which tenders or requests to participate can be drawn up

EN CY

4.6 Tender Submission Postbox

5 Other Information

5.1 Additional Information

(WA Ref:116849)

5.2 Additional Documentation

5.3 Publication date of this notice

10-01-2022

SF 51a

Coding

Commodity categories

ID	Title	Parent category
80532000	Management training services	Vocational training services
80570000	Personal development training services	Training services
80580000	Provision of language courses	Training services
80510000	Specialist training services	Training services
80511000	Staff training services	Specialist training services
80500000	Training services	Education and training services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
JAN384619: Customer Service Excellence ‘Tone of Voice’ training Publication date: 10 January 2022 Deadline date: 01 February 2022 00:00 Notice type: Contract Notice Authority name: Natural Resources Wales
OCT413991: Customer Service Excellence ‘Tone of Voice’ training Publication date: 07 October 2022 Notice type: Contract Award Notice Authority name: Natural Resources Wales

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
13/01/2022 10:59	Important information. ITT reference on etender Wales Please note that the ITT reference for etender Wales is now ITT_92335. Please ensure you use this reference to access the ITT documents.

Customer Service Excellence ‘Tone of Voice’ training

Contents

Summary

Abstract

Full notice text

CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

2.2

Description of the goods or services required

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

4.2

Reference number attributed to the notice by the contracting authority

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox