Summary
- OCID:
- ocds-kuma6s-105243
- Published by:
- PTI Cymru Holdings Ltd
- Authority ID:
- AA0910
- Publication date:
- 16 December 2020
- Deadline date:
- -
- Notice type:
- Contract Award Notice
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
PTI Cymru Ltd is seeking a provider to supply, install and support a robust contact centre and telephony solution to support the Contact Centres in North Wales and the Head Office in Cardiff with a “work at home/office” hybrid solution that can flex to the changing business needs.
It is important that we find a supplier who not only has experience in the solution provision but also is willing to work with us to develop and deliver an innovative service that will improve our service delivery and help us help our customers.
Full notice text
CONTRACT AWARD NOTICE – NATIONAL
|
| SUPPLIES |
1 Authority Details
|
1.1
|
Authority Name and Address
|
|
PTI Cymru Ltd |
Operations, PO Box 83, |
Cardiff |
CF11 1NA |
UK |
Sian Musk |
+44 2920344475 |
|
|
| http://www.traveline.cymru |
|
2 Contract Details
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2.1
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Title
Contact Centre Telephony Solution
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2.2
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Description of the contract
PTI Cymru Ltd is seeking a provider to supply, install and support a robust contact centre and telephony solution to support the Contact Centres in North Wales and the Head Office in Cardiff with a “work at home/office” hybrid solution that can flex to the changing business needs.
It is important that we find a supplier who not only has experience in the solution provision but also is willing to work with us to develop and deliver an innovative service that will improve our service delivery and help us help our customers.
|
2.3
|
Notice Coding and Classification
|
|
|
|
|
32000000 |
|
Radio, television, communication, telecommunication and related equipment |
|
32500000 |
|
Telecommunications equipment and supplies |
|
|
|
|
|
1012 |
|
Gwynedd |
|
1022 |
|
Cardiff and Vale of Glamorgan |
|
2.4
|
Estimated Total Value |
3 Procedure
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3.1
|
Type of ProcedureSingle stage |
4 Award of Contract
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4.1
|
Successful Bidders
|
4.1.1
|
Name and Address of successful supplier, contractor or service provider
Itcs |
1 North Road, |
Bridgend |
CF313TP |
UK |
|
|
|
|
| www.itcs.co.uk |
|
5 Other Information
|
5.1
|
Reference number attributed to the notice by the contracting authority
N/a
|
5.2
|
Date of Contract Award 16-12-2020 |
5.3
|
Number of tenders received
14
|
5.4
|
Other Information
(WA Ref:106701)
|
5.5
|
Additional DocumentationN/a |
5.6
|
Publication date of this notice: 16-12-2020 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 32000000 |
Radio, television, communication, telecommunication and related equipment |
Technology and Equipment |
| 32500000 |
Telecommunications equipment and supplies |
Radio, television, communication, telecommunication and related equipment |
Delivery locations
| ID |
Description
|
| 1022 |
Cardiff and Vale of Glamorgan |
| 1012 |
Gwynedd |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
Document family
|
Notice details
|
- Publication date:
- 30 October 2020
- Deadline date:
- 24 November 2020 00:00
- Notice type:
- Contract Notice
- Authority name:
- PTI Cymru Holdings Ltd
|
- Publication date:
- 16 December 2020
- Notice type:
- Contract Award Notice
- Authority name:
- PTI Cymru Holdings Ltd
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
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Date
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Details
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No further information has been uploaded.
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