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Summary

OCID:: ocds-kuma6s-135048
Published by:: Barcud Shared Services
Authority ID:: AA82071
Publication date:: 16 January 2024
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an ‘Open Procedure’ in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales. Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers. Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded. Further information on the framework requirements may be found within the associated tender specification & framework agreement.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Barcud Shared Services
Postal Address: 2 Alexandra Gate Ffordd Pengam,
Town: Cardiff	Postal Code: CF24 2SA	Country: UK
For the attention of: Procurement	Telephone: +44 7557344854
E-Mail:	Fax:
Internet Address (URL):

2 Contract Details

2.1 Title

BSS23001 - Out of Hours Call Handling Service Framework

2.2 Description of the contract

Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to £180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers.

Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual “call-off” Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual “call-off” Contracts shall be awarded in accordance with Schedule 2 – Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when “call-off' Contracts will be awarded.

Further information on the framework requirements may be found within the associated tender specification & framework agreement.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	79512000		Call centre

b) Delivery Location/Area

	Code		Location
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1024		Powys

2.4 Estimated Total Value

180000 GBP

3 Procedure

3.1 Type of Procedure

Single stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Car Call Ltd
Postal Address: Kings Head Buildings Oak Street,
Town: Abertillery	Postal Code: NP131TN	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL): http://www.customerservice.uk.com

Contract No:

Official Name: Llesiant Delta Wellbeing Ltd
Postal Address: Unit 2, Heol Aur, Dafen Industrial Estate,
Town: Llanelli	Postal Code: SA148QN	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL): http://www.deltawellbeing.org.uk

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

N/a

5.2 Date of Contract Award

03-11-2023

5.3 Number of tenders received

5.4 Other Information

Collaborative arrangements:

Adra (Tai) Cyf, ateb Housing Group Ltd, Barcud Cyf, Bro Myrddin Housing Association, Cadarn Housing Group, Cadwyn Housing Association Ltd, Cardiff Community Housing Association (CCHA), Caredig Ltd, Cartrefi Conwy Cyfyngedig, Charter Housing Association, Clwyd Alyn Housing Association Ltd, ClwydAlyn Housing, Coastal Housing Group, Community Housing Cymru, Cymdeithas Tai Clwyd, Cymdeithas Tai Eryri, Cynon Taf Community Housing Group, GENuS Housing Partnership, Grwp Cynefin, Hafan Cymru, Hafod Housing Association, Heart Of Wales Property Services Ltd, Hendre, Integrate Consortium, Integrate Consortium/United Welsh Housing Association, Linc-Cymru Housing Association Ltd, Melin Homes Limited, Merthyr Tydfil Housing Association, Merthyr Valleys Homes, Mid Wales Housing Association, Mill Bay Homes Ltd, Monmouthshire Housing Group, Newport City Homes, Newydd Group Ltd, North Wales Housing, Pobl Group, Pobl Group Ltd, Pontypridd and District Housing Association, RHA Wales Group Limited, Taff Housing Association, Tai Calon Community Housing Ltd, Tai Tarian Ltd, Trivallis, Undod, Undod/Cymdeithas Tai Clwyd, United Welsh Housing Association, Valleys to Coast Housing Limited, Wales and West Housing Association Ltd

(WA Ref:138101)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

16-01-2024

SF 53

Coding

Commodity categories

ID	Title	Parent category
79512000	Call centre	Telephone-answering services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
OCT453150: BSS23001 - Out of Hours Call Handling Service Framework Publication date: 09 October 2023 Deadline date: 26 October 2023 00:00 Notice type: Contract Notice Authority name: Barcud Shared Services
JAN463436: BSS23001 - Out of Hours Call Handling Service Framework Publication date: 16 January 2024 Notice type: Contract Award Notice Authority name: Barcud Shared Services

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

BSS23001 - Out of Hours Call Handling Service Framework

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: