Description of the contract
TENDER SPECIFICATION
Overview
Chwarae Teg is inviting companies to tender for the supply and support of an LMS system.
This invitation to tender is being issued for suppliers able to supply software, installation and support of LMS system, and to provide excellent proactive and reactive support, development and management thereafter, as required.
The charity owns all of its own hardware infrastructure including servers and networking equipment. Chwarae Teg will require a solution which will meet our requirements for a service solution that:
Is easy to manage both commercially and operationally
Delivers requirements quickly and efficiently
Provide flexibility with respect to future requirements and service options
Is cost-effective both on day one and as the service grows
Security
As the website may contain personal data, the Supplier will provide assurances on the overall website security and functionality for us to manage permission levels.
Chwarae Teg requires an LMS software provider that can support our requirements both currently and in the future, and that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s strategy and growth.
The anticipated period of the contract award will be 23 months, commencing 1st of August 2018 through to 30th June 2020.
There may be an opportunity to extend the contract for a further period of up to six months, on a rolling contract basis, with a maximum notice period of 28 days.
The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to supply Chwarae Teg’s system in a competent way and also its ability to recommend enhancements and new solutions where directed.
Scope of requirements
Chwarae Teg is looking for a solution that:
-is easy to manage both commercially and operationally. From a commercial perspective this means providing Chwarae Teg with predictable upfront pricing which allows accurate budgeting over the term of the Contract. From an operational perspective this means the Supplier acting as single point of contact for all of Chwarae Teg’s LMS requirements and any required management of third party providers.
-delivers requirements quickly and efficiently. Current and future requirements must be implemented within the timescales set out by Chwarae Teg, with minimal disruption to Chwarae Teg’s operating environment, and together with all necessary processes, documentation and training.
-are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract.
-is cost-effective both at the start of the contract and as the service grows.
-refreshes and updates existing core software/programme in line with updates issued by the product owner.
-The Supplier will include a schedule and detail of past updates to the system within the tender application process,
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