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Cymraeg

UK4

Online peer-to-peer and student-to-staff asynchronous chat platform, and virtual community platform

  • First published: 15 July 2026
  • Last modified: 15 July 2026
  • Version: 1

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-06cbc6
Published by:
University of South Wales
Authority ID:
AA0315
Publication date:
15 July 2026
Deadline date:
12 August 2026
Notice type:
UK4
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The University of South Wales seeks the provision of a secure, scalable, cloud-based online peer-to-peer asynchronous chat platform and associated virtual community functionality. The solution must enable prospective students to engage directly with trained current students (“student ambassadors”) and, where appropriate, staff, through moderated one-to-one messaging and community-based discussion spaces. The platform must support the full applicant journey, from early enquiry through to enrolment, and integrate with external platforms used within the UK higher-education admissions ecosystem.

Full notice text

Scope

Procurement reference

2091

Procurement description

The University of South Wales seeks the provision of a secure, scalable, cloud-based online peer-to-peer asynchronous chat platform and associated virtual community functionality. The solution must enable prospective students to engage directly with trained current students (“student ambassadors”) and, where appropriate, staff, through moderated one-to-one messaging and community-based discussion spaces. The platform must support the full applicant journey, from early enquiry through to enrolment, and integrate with external platforms used within the UK higher-education admissions ecosystem.

Main category

Services

Delivery regions

  • UKL15 - Central Valleys

Total value (estimated, excluding VAT)

240000.00 GBP to 240000.00GBP

Contract dates (estimated)

07 September 2026, 00:00AM to 06 September 2029, 23:59PM

Extension end date (if all the extensions are used): 05 September 2030

Contracting authority

University of South Wales

Identification register:

  • GB-CHC

Address 1: University of South Wales,

Town/City: Pontypridd

Postcode: CF37 1DL

Country: United Kingdom

Charity Commission (England and Wales): 1140312

Contact name: Libby Roberts

Email: libby.roberts@southwales.ac.uk

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales

Procedure

Procedure type

Open procedure

Is the total value above threshold?

Above threshold

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 72268000 - Software supply services

Delivery regions

  • UKL15 - Central Valleys

Lot value (estimated)

240000.00 GBP Excluding VAT

288000.00 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

07 September 2026, 00:00AM

Contract end date (estimated)

06 September 2029, 23:59PM

Extension end date (estimated)

05 September 2030, 23:59PM

Can the contract be extended?

Yes

Description of extensions

1 year option to extend

Award criteria

Type: quality

Name

Integration and Interoperability

Weighting: 10.00

Weighting type: percentageExact

Type: quality

Name

Data Protection

Weighting: 15.00

Weighting type: percentageExact

Type: quality

Name

Implementation, Scalability, and Performance

Weighting: 15.00

Weighting type: percentageExact

Type: quality

Name

Analytics, Reporting, and Continuous Innovation

Weighting: 20.00

Weighting type: percentageExact

Type: quality

Name

Social value

Weighting: 10.00

Weighting type: percentageExact

Type: price

Name

Total price

Weighting: 30.00

Weighting type: percentageExact

Submission

Tender submission deadline

12 August 2026, 12:00PM

Enquiry deadline

07 August 2026, 12:00PM

Date of award of contract

21 August 2026, 23:59PM

Submission address and any special instructions

https://etenderwales.ukp.app.jaggaer.com/home.html

May tenders be submitted electronically?

Yes

Languages that may be used for submission

  • Welsh
  • English

Documents

ID

conflictOfInterest

Document type

Conflict of interest

Description

Not published

Coding

Commodity categories

ID Title Parent category
72268000 Software supply services Software-related services

Delivery locations

ID Description
100 UK - All

About the buyer

Main contact:
n/a
Admin contact:
n/a
Technical contact:
n/a
Other contact:
n/a

Further information

Date Details
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