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Summary

OCID:: ocds-kuma6s-165907
Published by:: Social Care Wales
Authority ID:: AA0289
Publication date:: 02 June 2026
Deadline date:: 23 June 2026
Notice type:: Contract Notice
Has documents:: Yes
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

Social Care Wales seeks to appoint a suitably experienced supplier to deliver iterative user research and usability testing to support the ongoing development of its online Registration application. The work forms part of the Registration Transformation Programme and will focus on testing and refining individual sections of the application form to improve the user experience for social care workers. The supplier will recruit participants, conduct remote usability testing sessions, and provide clear, actionable insights and recommendations to inform design improvements. Research will be delivered in cycles, with additional sections included subject to available time and budget.

Full notice text

CONTRACT NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Social Care Wales
Postal Address: South Gate House, Wood Street,
Town: Cardiff	Postal Code: CF10 1EW	Country: UK
For the attention of: Procurement Team	Telephone: +44 3003033444
E-Mail:	Fax:
Internet Address (URL): http://www.socialcare.wales Electronic access to information: https://www.sell2wales.gov.wales Electronic submission of tenders and requests to participate: https://www.sell2wales.gov.wales

1.2 Address from which documentation may be obtained

Official Name: Social Care Wales
Postal Address: South Gate House, Wood Street,
Town: Cardiff	Postal Code: CF10 1EW	Country: UK
For the attention of:	Telephone: +44 3003033444
E-Mail:	Fax:
Internet Address (URL): http://www.socialcare.wales

1.3 Completed documents must be returned to:

Official Name: Social Care Wales
Postal Address: South Gate House, Wood Street,
Town: Cardiff	Postal Code: CF10 1EW	Country: UK
For the attention of:	Telephone: +44 3003033444
E-Mail:	Fax:
Internet Address (URL): http://www.socialcare.wales

2 Contract Details

2.1 Title

User Research Support for Registration Transformation Programme

2.2 Description of the goods or services required

The supplier will recruit participants, conduct remote usability testing sessions, and provide clear, actionable insights and recommendations to inform design improvements. Research will be delivered in cycles, with additional sections included subject to available time and budget.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=165907.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	73210000		Research consultancy services
	79311000		Survey services
	79315000		Social research services

b) Delivery Location/Area

	Code		Location
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Total quantity or scope of tender

There is a budget of £25,000 (inclusive of any applicable VAT) agreed for this quote.

The contract will run from 13 July - 30 September 2026.

3 Conditions for Participation

3.1 Minimum standards and qualification required

Please see attached RFQ document.

4 Administrative Information

4.1 Type of Procedure

Single stage

4.2 Reference number attributed to the notice by the contracting authority

N/a

4.3 Time Limits

Time-limit for receipt of completed tenders
23-06-2026 Time 12:00

Estimated award date
13-07-2026

4.5 Language or languages in which tenders or requests to participate can be drawn up

EN CY

4.6 Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Other Information

5.1 Additional Information

(WA Ref:165907)

The buyer considers that this contract is suitable for consortia bidding.

5.2 Additional Documentation

The following additional documents relating to this notice are available from the site:

Request for Quote - User Research Support for Registration Transformation Programme

cy-Request for Quote - Cymorth Ymchwil Defnyddwyr ar gyfer Rhaglen Trawsnewid Cofrestru

Appendix 1 - Tender Cover Sheet

Atodiad 2 - Dogfen Ymateb Ansawdd

Appendix 2 – Technical Quality Response Document

Atodiad 2 - Dogfen Ymateb Ansawdd

Appendix 3 – Financial and Pricing Response Document

Atodiad 3 - Dogfen Ymateb Ariannol

Appendix 4 – Social Care Wales’s tone of voice guidelines

Atodiad 4 - Canllaw ein llais Gofal Cymdeithasol Cymru

Appendix 5 – Social Care Wales’s branding guidelines

Atodiad 5 - Canllawiau brand Gofal Cymdeithasol Cymru

5.3 Publication date of this notice

02-06-2026

SF 51a

Coding

Commodity categories

ID	Title	Parent category
73210000	Research consultancy services	Research and development consultancy services
79315000	Social research services	Market research services
79311000	Survey services	Market research services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Postbox – for Buyers and Suppliers

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

Documents are restricted until you note interest in this notice. The documents will become publicly available after the response deadline has passed.

There are no documents attached to this document

Replaced documents

There are no previous versions of these documents.

User Research Support for Registration Transformation Programme

Contents

Summary

Abstract

Full notice text

CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

2.2

Description of the goods or services required

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

4.2

Reference number attributed to the notice by the contracting authority

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox