Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
2nd Floor, Woodland House, Maes-Y-Coed Road
Cardiff
CF14 4HH
UK
Contact person: Marisa Riley
Telephone: +44 2921501085
E-mail: marisa.riley2@wales.nhs.uk
NUTS: UK
Internet address(es)
Main address: http://nwssp.nhs.wales/ourservices/procurement-services/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SERVICE USER AND CARER INVOLVEMENT SERVICE
Reference number: CAV-MSPP-(25-26) 261
II.1.2) Main CPV code
85121270
II.1.3) Type of contract
Services
II.1.4) Short description
The Mental Health Clinical Board (MHCB) in Cardiff and Vale University Health Board plans to recommission the Service User and Carer Representation Service, which strengthens the voice of people with lived experience and their carers through co‑production, training, and involvement in service planning, as well as the Reward and Recognition element.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
170 845.50
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85121270
II.2.3) Place of performance
NUTS code:
UKL22
II.2.4) Description of the procurement
The Service User and Carer Representation Service is a specialist third sector‑led model designed to strengthen the voice and influence of people with lived experience of mental health issues, and their carers, across Cardiff and the Vale of Glamorgan. The service provides structured opportunities for meaningful involvement in the planning and review of mental health services, alongside training, capacity building, information sharing and signposting. Operating within a context of rising demand and strong national expectations around co‑production, the service plays an essential role in supporting recovery‑focused, person‑centred care.
The recommissioned service will also incorporate a Reward and Recognition element, which acknowledges and values the contribution of people with lived experience. This component provides appropriate recognition for activities that require preparation, time and commitment, draw on lived experience and expertise, involve contributing as part of a team to Mental Health Clinical Board (MHCB)‑specific tasks and activities on an ongoing basis, and are pre‑agreed with MHCB and Caniad, the current MHCB Service User and Carer Engagement partner.
Delivery is typically undertaken by experienced local third sector organisations with a strong community presence, though challenges such as workforce capacity and financial sustainability remain. Providers must demonstrate robust governance, accessibility, Welsh language compliance and high‑quality engagement practice. Overall, this is a specialised and essential service area with growing demand and clear alignment to local and national mental health policy.
This notice is an intention to award a contract under the Most Suitable Provider Process.
This is an existing service with an existing provider.
The contract is for a period of 3 years, with the option to extend for 2 further years in 12‑month intervals at the Health Board’s discretion, commencing 1st April 2026 to 31st March 2029 (31st March 2031).
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the Directive
Explanation
This is a Provider Selection Regime Wales (PSR Wales) intention to award notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 27th March 2026 . This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR Wales'
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-014737
Section V: Award of contract
Contract No: CAV-MSPP-(25-26) 261
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/02/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Adferiad Recovery
36 Princes Drive
Colwyn Bay
LL298LA
UK
Telephone: +44 1792816600
E-mail: jack.martin@adferiad.org
NUTS: UKL13
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 170 845.50
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime Wales (PSR Wales) intention to award notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 27th March 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR Wales.
Representations by providers must be made to decision makers by E-mail: marisa.riley2@wales.nhs.uk.
The award decision makers for this process are members of the Mental Health Clinical Board within Cardiff and Vale University Health Board.
The award decision-makers’ reasons for selecting the chosen provider and utilising the Most Suitable Provider Process were based on their successful redevelopment of service user and carer engagement workstreams following earlier disruption caused by provider changes. They have restored stability, improved participation, and rebuilt trust across these functions. They also work closely with the UHB Recovery College to provide safe and accessible premises for service users, ensuring continuity of a familiar environment. In addition, Adferiad administers the Service User and Carer Reward and Recognition programme, including governance, validation of involvement activities, and coordination of payments. Their specialist expertise, established systems, and strong partnerships make continued delivery essential to avoid further destabilisation.
No providers were excluded from the procurement process;
There were no declared conflicts or potential conflicts of interest of individuals making the decision.
Information that has not been published and is withheld under regulation 23(1) due to commercial sensitivity
(WA Ref:162580)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
18/03/2026