Agile Delivery Technical Support

Procurement reference

PRJ-1368

Procurement description

Digital Health and Care Wales ("DHCW") intends to award a contract for the provision of Agile Scrum coaching and support services to assist with the continued embedding of Agile delivery methodologies across its software delivery teams.

The services will focus on providing practical, team-based coaching and mentoring to support the adoption and consistent application of Agile Scrum principles, practices and behaviours. This includes working alongside product teams to reinforce effective sprint planning, delivery cadences, continuous improvement practices, and the use of standardised delivery metrics.

The requirement also includes the development and mentoring of internal Agile Scrum Delivery Coaches to support knowledge transfer, capability building and the sustainable adoption of Agile ways of working across DHCW.

The overall objective of the contract is to strengthen organisational Agile delivery capability, improve consistency in delivery practices across teams, and support continuous improvement in software development and delivery outcomes.

Digital Health & Care Wales

Reply limited

Procedure type

Direct award

Description of how these justifications apply

The requirement is intrinsically linked to the specialist technical knowledge, delivery methodologies, coaching frameworks and Agile operating model previously developed and implemented by the incumbent supplier. The services require the continued application and operational embedding of these established frameworks within live delivery teams. The incumbent supplier possesses detailed technical and organisational knowledge that is critical to the successful delivery of the requirement, and replacement of that expertise would introduce significant technical, implementation and delivery risks that could adversely impact the achievement of the intended transformation outcomes. Re-procuring an alternative supplier at this stage would introduce duplication of effort, additional onboarding time, and increased delivery risk, as a new provider would need to repeat discovery and analysis activities already completed.

Direct award justification

Single suppliers technical reasons

Description of risks to contract performance

Contract performance will be managed through agreed delivery governance arrangements and stakeholder engagement from DHCW. Achievement of the intended outcomes is reliant upon the successful embedding of Agile Scrum methodologies, coaching capability, and associated transformation activities with full stakeholder engagement. Any delays to implementation may require additional delivery activity and could result in an extension of the contract term