Supported Accommodation - Security and Concierge Services

Procurement description

Service being tendered: Cardiff Council is releasing a tender for the provision of Security and Concierge Services to be provided across fourteen of their supported accommodation sites across Cardiff, including single and family accommodation, managed properties and a specialist young person’s model. This is not a traditional or rigid security contract. The service is intended to support vulnerable residents within accommodation settings, with officers working alongside support staff to promote safety, wellbeing and stability. The service must be delivered in a psychologically informed and trauma-informed way, with an emphasis on building positive relationships and responding to residents with empathy, respect and an understanding of their individual needs.

Current contract ends: 31 December 2026

Value: Approximately £3,700,000

Duration: 1 year with option to extend for 12 months

Contract Type: Single Supplier Framework. Subject to call off contracts.

Indicative Timeline: Tender to be published End of July

Main category

Services

Delivery regions

• UKL22 - Cardiff and Vale of Glamorgan

Total value (estimated)

3700000.00 GBP Excluding VAT

4439999.99 GBP Including VAT

Contract dates (estimated)

01 January 2027, 00:00AM to 31 December 2027, 23:59PM

Extension end date (if all the extensions are used): 31 December 2028

Is a framework being established?

Yes

Cardiff Council

Procedure type

Open procedure

Is the total value above threshold?

Above threshold

Further information about fees

n/a

Percentage fee charged to suppliers

0%

Maximum number of suppliers

1

Award method when using the framework

Without reopening competition

Justification for framework term

n/a

Framework operation description

Price, Quality and Community Well-being Benefits will be split using a percentage weighting of 100%. The Most Advantageous Tender and subject to the criteria that is yet to be set out in the tender documentation will determine the award process and the successful supplier.

CPV classifications

• 79710000 - Security services

Delivery regions

• UKL22 - Cardiff and Vale of Glamorgan

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

01 January 2027, 00:00AM

Contract end date (estimated)

31 December 2027, 23:59PM

Extension end date (estimated)

31 December 2028, 23:59PM

Can the contract be extended?

Yes

Description of extensions

12 month framework length with the option to extend a further 12 months

Publication date of tender notice (estimated)

30 July 2026

Tender submission deadline

03 September 2026, 00:00AM

Date of award of contract

07 December 2026, 23:59PM

Submission address and any special instructions

Bidders are requested to register on our supplier portal via the link https://supplierlive.proactisp2p.com/Account/Login as this is where we advertise opportunities and receive responses electronically. Further guidance notes can be found at the following link:www.cardiff.gov.uk/ENG/Business/Tenders-commissioning-and-procurement/Policies-procedures-and-guidance/Pages/Policies-procedures-and-guidance.aspxBidders will only be required to complete mandatory details at the registration stage, although it is also important that bidders select the local Council in “Step 5 – Buyer Selection”, although not mandatory, bidders will not receive details of any opportunities from Cardiff if this option is not selected

May tenders be submitted electronically?

Yes

Is this a recurring procurement?

No

Publication date of next tender notice (estimated)

04 July 2029, 23:59PM

Languages that may be used for submission

• English
• Welsh