Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Rhondda Cynon Taf CBC
The Pavilions, Clydach Vale
Tonypandy
CF40 2XX
UK
Telephone: +44 1443
E-mail: purchasing@rctcbc.gov.uk
NUTS: UKL15
Internet address(es)
Main address: http://www.rctcbc.gov.uk/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0276
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Relationship Management (CRM) System to RCTCBC
Reference number: RCT/PSS/R470/19
II.1.2) Main CPV code
48445000
II.1.3) Type of contract
Services
II.1.4) Short description
As part of RCTCBC'S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve Customer's experience with the Council from point of contact through to service delivery.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
535 460.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
48481000
48482000
48517000
48600000
48611000
48627000
48781000
48782000
48783000
II.2.3) Place of performance
NUTS code:
UKL
UKL15
II.2.4) Description of the procurement
As part of RCTCBC'S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve Customer's experience with the Council from point of contact through to service delivery.
The new system shall replace the Council's existing CRM system and additionally offer further functionality to enhance other customer facing services to assist the Council's Digital Strategy.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
Yes
Description of options:
Additional Licences or modules maybe required during the term.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 085-203941
Section V: Award of contract
Contract No: RCT/PSS/R470/19
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/09/2019
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
GOSS INTERACTIVE LTD
GOSS INTERACTIVE LTD, 24 Darklake View
PLYMOUTH
PL67TL
UK
Telephone: +44 8448803637
Fax: +44 8448803638
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 535 460.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Under the terms of this contract the successful supplier may be required to deliver Community Benefits in support of the authority’s economic and social objectives. The Community Benefits included in this contract are detailed in the ITT.
(WA Ref:95635)
VI.4) Procedures for review
VI.4.1) Review body
Rhondda Cynon Taf CBC
The Pavilions, Clydach Vale
Tonypandy
CF40 2XX
UK
Telephone: +44 1443
Internet address(es)
URL: http://www.rctcbc.gov.uk/
VI.5) Date of dispatch of this notice
14/10/2019