View notice - Sell2Wales

Summary

OCID:: ocds-h6vhtk-06102f
Published by:: Cardiff Community Housing Association (CCHA)
Authority ID:: AA21107
Publication date:: 27 January 2026
Deadline date:: 24 February 2026
Notice type:: UK4
Has documents:: Yes
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The contract will cover the provision of handling incoming calls during hours outside of CCHA’s normal service commencing on 01.04.26 for the length of 12 months.  Budget range of £13,000 - £16,000 excl. VAT.

Full notice text

Scope

Procurement reference

CCHA-(2026-2027)-002

Procurement description

The contract will cover the provision of handling incoming calls during hours outside of CCHA’s normal service commencing on 01.04.26 for the length of 12 months. 

Budget range of £13,000 - £16,000 excl. VAT.

Main category

Services

Delivery regions

UK - United Kingdom

Total value (estimated, excluding VAT)

16000 GBP to 16000GBP

Contract dates (estimated)

01 April 2026, 00:00AM to 31 March 2027, 23:59PM

Contracting authority

Cardiff Community Housing Association (CCHA)

Identification register:

GB-PPON

Address 1: Tolven Court, Dowlais Road

Town/City: Cardiff

Postcode: CF24 5LQ

Country: United Kingdom

Website: www.ccha.org.uk

Public Procurement Organisation Number: PTQR-5447-WPQL

Contact name: Monia Lisa Carvalho

Email: monia-lisa.carvalho@ccha.org.uk

Organisation type: Public undertaking

Devolved regulations that apply: Wales

Procedure

Procedure type

Below threshold - open competition

Is the total value above threshold?

Below threshold

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

79342300 - Customer services
79512000 - Call centre
70333000 - Housing services

Delivery regions

UK - United Kingdom

Lot value (estimated)

16000 GBP Excluding VAT

19200 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

31 March 2027, 23:59PM

Participation

Conditions of participation

Please complete the Request to Quote document and submit it via Sell2Wales on www.sell2wales.gov.wales.

Award criteria

Type: quality

Name

Quality/Technical

Weighting: 70.00

Weighting type: percentageExact

Type: cost

Name

Commercial

Weighting: 30.00

Weighting type: percentageExact

Submission

Tender submission deadline

24 February 2026, 14:00PM

Enquiry deadline

17 February 2026, 17:00PM

Submission address and any special instructions

To be submitted through Sell2Wales: www.sell2wales.gov.wales

May tenders be submitted electronically?

Yes

https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358857

Coding

Commodity categories

ID	Title	Parent category
There are no commodity categories for this notice.

Delivery locations

ID	Description
100	UK - All

About the buyer

Main contact:: n/a
Admin contact:: n/a
Technical contact:: n/a
Other contact:: n/a

Further information

Date	Details

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Postbox – for Buyers and Suppliers

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.