Open Framework for Domiciliary Care Services for Older and Disabled Persons

Procurement reference

CPU25-26-55

Procurement description

Neath Port Talbot Council (the “Council”) invite tenders from quality domiciliary care providers for the recommissioning of our adult domiciliary care services under a new 'Open' Framework, the aim of which is to deliver care to adults living in their own homes, to support them to achieve improved outcomes.

The Framework will establish a pool of suitably qualified and experienced providers to deliver high-quality, person-centred domiciliary care services to individuals in their own homes and is being procured as a ‘light touch’ framework and therefore not obliged to follow all the obligations contained within the Procurement Act 2023.

The Tender will take the form of an open framework (a scheme of successive frameworks) up to eight years in duration, the first framework being a maximum of three years and the second a maximum of five years allowing periodic admission of new providers during the framework term.

The scope of services will include the delivery of care and support in line with assessed needs and Care and Support Plans. Services are expected to promote independence, wellbeing and prevention, supporting individuals to remain within their own homes and communities for as long as possible. Provision will include personal care, support with daily living activities, medication support and enabling approaches to care

Call-off arrangements under the Framework are expected to be undertaken through a brokerage-led allocation process, whereby individual care packages are matched to providers based on meeting essential criteria. The Framework will not guarantee any volume of work.

The procurement is being developed within the context of the Social Services and Well-being (Wales) Act 2014, the Regulation and Inspection of Social Care (Wales) Act 2016 and the Well-being of Future Generations (Wales) Act 2015, with a clear focus on delivering outcomes that matter to individuals.

Social value will form a fundamental component of the procurement and subsequent contract delivery. Providers will be expected to demonstrate how they will contribute to wider social, economic and environmental outcomes in addition to core service delivery, including supporting prevention, strengthening communities and contributing to sustainable and fair local economies.

Main category

Services

Delivery regions

• UKL17 - Bridgend and Neath Port Talbot

Total value (estimated, excluding VAT)

99638266.67 GBP to 99638266.67GBP

Contract dates (estimated)

14 September 2026, 00:00AM to 13 August 2029, 23:59PM

Extension end date (if all the extensions are used): 13 August 2034

Is a framework being established?

Yes

Is this an open framework scheme?

Yes

Neath Port Talbot County Borough Council

Procedure type

Open procedure

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Above threshold

Percentage fee charged to suppliers

0%

Open framework scheme end date (estimated)

13 August 2034, 23:59PM

Award method when using the framework

Without reopening competition

Framework operation description

In order to respond to and have the ability to quickly turnaround requirements to meet service user needs the Call-off process will be undertaken for all Lots by way of:

• Direct Award without Competition

Noting this is a light touch framework of the Procurement Act 2023, Section 45(9) of the said Act removes the requirement for competition between suppliers on a light touch framework in all circumstances.

Or

• Direct Award - User Choice

CPV classifications

• 85300000 - Social work and related services
• 98000000 - Other community, social and personal services
• 85000000 - Health and social work services

Delivery regions

• UKL17 - Bridgend and Neath Port Talbot

Lot value (estimated)

99638266.67 GBP Excluding VAT

119565920.00 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

14 September 2026, 00:00AM

Contract end date (estimated)

13 August 2029, 23:59PM

Extension end date (estimated)

13 August 2034, 23:59PM

Can the contract be extended?

Yes

Description of extensions

The Tender will take the form of an open framework (a scheme of successive frameworks) up to eight years in duration, the first framework being a maximum of three years and the second a maximum of five years.

Award criteria

Description of risks to contract performance

Supplier risks - Risk that Providers may withdraw from the Framework, reduce capacity, or be unable to sustain service delivery over the duration of the contract

Financial Stability - Risk of Provider financial instability arising from inflationary pressures, workforce costs, or changes in demand, potentially impacting continuity of care.

Market Risks - Risk of insufficient market capacity to meet demand due to workforce shortages, competition for staff, or increased complexity of care needs.

Supply Chain - Risk associated with Provider reliance on agency staff or third party suppliers, impacting consistency, quality and cost of care.

Compliance Risks - Risk of non compliance with legislation, regulatory requirements (CIW), safeguarding responsibilities or procurement obligations.

Contractual Risks - Risk of ambiguity or misunderstanding of contractual requirements leading to disputes, inconsistent delivery or challenge.

Operational Risks - Risk of service disruption including missed or late calls, failure to respond to referrals, or breakdown in communication affecting Service Users.

Quality Assurance - Risk that care quality or outcomes may not be delivered consistently across Providers.

Stakeholder Risks - Risk of dissatisfaction from Service Users, carers or professionals due to delays, changes in Providers, or perceived inconsistency in service delivery.

Sustainability Risks - Risk that service delivery does not align with sustainability or Net Zero objectives, including excessive travel, inefficient delivery models or lack of environmental consideration.

Tender submission deadline

30 June 2026, 12:00PM

Enquiry deadline

23 June 2026, 12:00PM

Date of award of contract

21 August 2026, 23:59PM

Submission address and any special instructions

electronic submission of tenders and requests to participate on etenderwales at:https://etenderwales.bravosolution.co.uk/home.htmlSuppliers' Instructions 'How to Express Interest in this ITT':1. Register your company on the etenderwales portal (this is required only once. However if your details have changed since you registered you will need to up-date them).- Browse to the eSourcing Portal:- Click the 'Suppliers register here' link.- Complete the 'Organisation Details' and 'User Details' sections.- Note the username you choose and click 'save' when complete.- You will shortly receive and email with your unique password (please keep this secure).- Agree to the terms and conditions and click 'continue'.2. Express an interest in the ITT.- Login to the portal with the username / password.- Click the 'ITT Open to all Suppliers' link.- Alternatively, search for the relevant ITT (itt_124145).- Click on the relevant ITT to access the content.- Click the 'Express Interest' button on the right-hand side of the screen.- This will move the ITT into your 'My ITT pages'. (This is a secure area reserved for your projects only.)- Click on the ITT code, you can now access any attachments by selecting 'Buyer Attachments'.3. Responding to the ITT.- You can now choose to 'Respond' or 'Decline to Respond' (please give a reason if declining).- Note the 'Closing Date', and then follow the onscreen instructions to complete the ITT.

May tenders be submitted electronically?

Yes

Is this a recurring procurement?

No

Publication date of next tender notice (estimated)

26 May 2029, 23:59PM

Languages that may be used for submission

• English
• Welsh