Summary
- OCID:
- ocds-h6vhtk-06c553
- Published by:
- Taff Housing Association
- Authority ID:
- AA62085
- Publication date:
- 07 July 2026
- Deadline date:
- 03 September 2026
- Notice type:
- UK4
- Has documents:
- Yes
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
Taff Housing Association (Taff) is seeking to upgrade its current telecoms solution to a more advanced platform to provide the following
• Enhance efficiency
• Improved customer experience,
• Provide value for money
• Analytics
• Futureproof digital solutions
Full notice text
Scope
Procurement reference
TAFF-TC-002
Procurement description
Taff Housing Association (Taff) is seeking to upgrade its current telecoms solution to a more advanced platform to provide the following
• Enhance efficiency
• Improved customer experience,
• Provide value for money
• Analytics
• Futureproof digital solutions
Total value (estimated, excluding VAT)
150000.00 GBP to 150000.00GBP
Contract dates (estimated)
20 September 2026, 00:00AM to 20 September 2029, 23:59PM
Extension end date (if all the extensions are used): 20 September 2031
Contracting authority
Taff Housing Association
Identification register:
Address 1: Alexandra House
Town/City: Cardiff
Postcode: CF5 1JD
Country: United Kingdom
Website: https://taffhousing.co.uk/
Public Procurement Organisation Number: PNRL-4749-WBZG
Contact name: Neil Whittingham
Email: neil.whittingham@taffhousing.co.uk
Telephone: 02920259132
Organisation type: Public undertaking
Devolved regulations that apply: Wales
Procedure
Procedure type
Competitive flexible procedure
Is the total value above threshold?
Above threshold
Lots
Divided into 1 lots
Lot number: 1
CPV classifications
- 64200000 - Telecommunications services
Lot value (estimated)
150000.00 GBP Excluding VAT
180000.00 GBP Including VAT
Criteria used to select suppliers to tender for this lot
true
Sustainability
Small and medium-sized enterprises (SME)
Voluntary, community and social enterprises (VCSE)
Contract start date (estimated)
20 September 2026, 00:00AM
Contract end date (estimated)
20 September 2029, 23:59PM
Extension end date (estimated)
20 September 2031, 23:59PM
Can the contract be extended?
Yes
Description of extensions
There is the option to extend the contract for a further 12 months, on an annual basis following the end if the initial contract term
Participation
Conditions of participation
- Provide turnover for the last three financial years.
- Provide copies of audited accounts or equivalent financial statements.
- Confirm whether there are any material financial risks affecting your ability to deliver the contract.
- Confirm the level of employer’s liability insurance held.
- Confirm the level of public liability insurance held.
- Confirm the level of professional indemnity insurance held, if applicable.
- Confirmation that all elements of point 5 of the PQQ. Grounds for exclusion are passed.
Conditions of participation
- Describe your relevant experience delivering similar Telecoms systems.
- Provide up to three relevant contract references from the last three years.
- Describe the qualifications, skills and experience of key personnel proposed for this contract.
- Describe your approach to contract mobilisation and implementation.
- Describe your approach to quality management and continuous improvement.
- Identify any accreditations, certifications or memberships relevant to this procurement.
- Provide 3 References from s
Conditions of participation
The criteria used to select suppliers to tender includes economic standing, technical & professional ability, functional and non-functional requirements and price.
Award criteria
Type: price
Name
Cost of Software Product
Description
The scoring will be based on the cost of the software product meeting our proposed budget for the software contract. The implementation costs will also be taken into consideration.
Weighting: 40.00
Weighting type: percentageExact
Type: quality
Name
Demonstration of Software product
Description
This criteria will look at the software product, how intuitive it is to use, the applied functionaity, evidence of integrations, and the feedback given by our primary customer facing users.
Weighting: 20.00
Weighting type: percentageExact
Type: quality
Name
Functionality of the Software Product
Description
This criteria will look at the over functional and non functional elements Set out in both the tender and PQQ. Additionally the reviewing of all the elements provided in the Tender document
Weighting: 40.00
Weighting type: percentageExact
Contract terms and risks
Payment terms
Invoices to be submitted to invoices@taffhousing.co.uk, payment terms will be 30 days.
Description of risks to contract performance
See Tender Documents
Documents
Expression of interest deadline
03 September 2026, 00:00AM
Enquiry deadline
31 July 2026, 00:00AM
Date of award of contract
17 September 2026, 23:59PM
Submission address and any special instructions
https://www.sell2wales.gov.wales/submit using Sell2Wales post-boxneil.whittingham@taffhousing.co.uk
Minimum number of suppliers to be invited to tender
2
Maximum number of suppliers to be invited to tender
3
May tenders be submitted electronically?
Yes
Languages that may be used for submission
Expression of interest deadline
03 September 2026, 00:00AM
Enquiry deadline
31 July 2026, 00:00AM
Date of award of contract
17 September 2026, 23:59PM
Submission address and any special instructions
https://www.sell2wales.gov.wales/submit using Sell2Wales post-boxneil.whittingham@taffhousing.co.uk
Minimum number of suppliers to be invited to tender
2
Maximum number of suppliers to be invited to tender
3
May tenders be submitted electronically?
Yes
Languages that may be used for submission
Document type
Bidding documents
Description
PQQ Document to be completed and returned ahead of next stage
Document type
Bidding documents
Description
Summary of Procurement Process
Document type
Bidding documents
Description
Summary of Objectives and Outcomes
Document type
Bidding documents
Document type
The tender document will be presented at stage 3 - Invitation to Tender Process
Document type
Conflict of interest
Description
Not published
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 64200000 |
Telecommunications services |
Postal and telecommunications services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
About the buyer
- Main contact:
- n/a
- Admin contact:
- n/a
- Technical contact:
- n/a
- Other contact:
- n/a
Postbox
The awarding buyer has indicated that it will accept electronic responses to
this notice via the Tender Submission Postbox facility.
Submit your tender response electronically in a secure environment.
To create an electronic response please click the "Add to my interest list" button at the top of the page.
For more information on the Postbox Facility please refer to the user guide:
Additional documents
The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.
Current documents
Documents are restricted until you note interest in this notice. The documents will become publicly available after the response deadline has passed.
docx51.66 KB
This file may not be accessible.
docx21.57 KB
This file may not be accessible.
docx20.84 KB
This file may not be accessible.
Replaced documents
There are no previous versions of these documents.